Technical Support Engineer — Bengaluru, India
Sole point of contact for Lenovo CDMS application support across India's channel-partner network — 150+ tickets a month covering installs, client-app errors, data issues, and access management. When email and Excel couldn't keep up, I designed and shipped PulseOps, the SLA-tracked helpdesk and operations platform my team now uses in daily production.
Real systems solving real operational problems — not demo apps. Each case study covers the problem, my decisions, how the system was validated, and what it changed.
Full-stack helpdesk & operations platform: SLA-tracked ticketing with business-hours pause/resume logic, role-based access, report-delivery tracking, and leadership KPI dashboards. Replaced a slow legacy complaints portal and a mesh of Excel trackers for my support team.
Read the case study
I build with AI agents — and I say so plainly. The judgment is mine; the typing is mostly the agents'.
I work with agentic coding tools (Claude Code and Codex) using a structured method: I write the requirements and acceptance criteria, plan the system behaviour, and break work into reviewed, internally-consistent story files before any code is written. The agents implement; I review, test against real data, and operate what ships.
The problem, the requirements, the design decisions, the validation, the deployment, and the operational outcome. I can explain and defend every design decision — the data model, the SLA logic, the failure modes — because I made them.
Hand-writing every line. The agents do most of the typing. That's a deliberate, honestly-labelled way of working — a 2026 strength, not something to hide.
Sep 2025 — PresentWyzmindz Solutions, Bengaluru
Sole point of contact for Channel Data Management System support across all Lenovo channel partners in India — distributors, retailers, and resellers. 150+ tickets a month within SLA: application installs, client-app errors, sales-data registration and duplication issues, access management, and remote-desktop sessions. Escalation contact for Ops and RCM teams; owner of on-time partner sales-data reporting.
Feb 2025 — Sep 2025Wyzmindz Solutions, Bengaluru
Certified within 15 days; handled 200 outbound calls a day in Hindi and English with a quality score consistently above 90% and zero escalations. Selected from ~60 agents for the Lenovo CDMS technical role on customer-handling performance.
Sep 2021 — Feb 2024Self-employed, Bengaluru
Ran a three-car self-drive rental fleet as an independent business: 500+ customers pan-India across bookings, queries, and complaint resolution — plus the pricing, maintenance, and platform operations behind them.
Four tiers, because "skills" means different things. I'd rather you know exactly what to expect in a live screen.
Used independently, daily
Working knowledge, deepening
Practising hands-on against my own production systems — the PulseOps PostgreSQL database and my Oracle Cloud VM.
Via AI-assisted development
Designed, specified, validated, and operated by me; implemented with Claude Code and Codex. See how I build.
Exposure